Post-pandemic Era Global Contact Center Outsourcing Market Size, Trends and Opportunties 2022
- Category: Service & Software
- Published Date: Jan 2022
- Publisher: GRD Survey
- Pages: 119
This report provides an overview of current global Contact Center Outsourcing market based on segmented Types, Applications and key regions. It focuses on major driving factors and inhibitors that affect the market and explains current competitive landscape. Global and regional leading players in the Contact Center Outsourcing industry are profiled in a detailed way, with sales data and market share info presented. This report forecasts global and regional market size for major economies such as North America, Europe, China and Japan. According to this report, the global Contact Center Outsourcing market is estimated at $ million in 2021, and projected to grow at a CAGR of % to $ million by 2028.
Segmented by Type
Email Support
Chat Support
Voice Over IP (VoIP)
Website Support
Others
Segmented by Application
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Manufacturing
Others
Segmented by Region/Country
North America
Europe
China
Japan
Asia Other
Key manufacturers included in this survey
Xerox Corporation
VADS
Transcosmos
Teleperformance
Sitel
Invensis
Infinit Contact
IBM
HP
HGS
Five9
Datamark, Inc
CGS Inc
Alorica
Table of Contents
1 Product Introduction and Overview
1.1 Product Definition
1.2 Product Specification
1.3 Global Market Overview
1.3.1 Global Contact Center Outsourcing Market Status and Forecast (2017-2028)
1.3.2 Global Contact Center Outsourcing Sales Value CAGR by Region
1.4 Market Drivers, Inhibitors
1.4.1 Market Drivers
1.4.2 Market Inhibitors
1.4.3 COVID-19 Impact Analysis
2 Global Contact Center Outsourcing Supply by Company
2.1 Global Contact Center Outsourcing Sales Value by Company
2.2 Contact Center Outsourcing Sales Area of Main Manufacturers
2.3 Trend of Concentration Rate
3 Global and Regional Contact Center Outsourcing Market Status by Type
3.1 Contact Center Outsourcing Type Introduction
3.1.1 Email Support
3.1.2 Chat Support
3.1.3 Voice Over IP (VoIP)
3.1.4 Website Support
3.1.5 Others
3.2 Global Contact Center Outsourcing Market by Type
3.3 North America: by Type
3.4 Europe: by Type
3.5 China: by Type
3.6 Japan: by Type
3.7 Asia Other: by Type
4 Global and Regional Contact Center Outsourcing Market Status by Application
4.1 Contact Center Outsourcing Segment by Application
4.1.1 BFSI
4.1.2 Retail
4.1.3 Government
4.1.4 IT & Telecommunication
4.1.5 Defense Aerospace & Intelligence
4.1.6 Manufacturing
4.1.7 Others
4.2 Global Contact Center Outsourcing Market by Application
4.3 North America: by Application
4.4 Europe: by Application
4.5 China: by Application
4.6 Japan: by Application
4.7 Asia Other: by Application
5 Global Contact Center Outsourcing Market Status by Region
5.1 Global Contact Center Outsourcing Market by Region
5.2 North America Contact Center Outsourcing Market Status
5.3 Europe Contact Center Outsourcing Market Status
5.4 China Contact Center Outsourcing Market Status
5.5 Japan Contact Center Outsourcing Market Status
5.6 Asia Other Contact Center Outsourcing Market Status
6 Major Downstream Customers Analysis
6.1 Customer One Analysis
6.2 Customer Two Analysis
6.3 Customer Three Analysis
6.4 Customer Four Analysis
7 Global Contact Center Outsourcing Market Forecast by Type and by Application
7.1 Global Contact Center Outsourcing Sales Value Forecast (2023-2028)
7.2 Global Contact Center Outsourcing Forecast by Type
7.3 Global Contact Center Outsourcing Forecast by Application
8 Global Contact Center Outsourcing Market Forecast by Region/Country
8.1 Global Contact Center Outsourcing Market Forecast by Region (2023-2028)
8.2 North America Market Forecast
8.3 Europe Market Forecast
8.4 China Market Forecast
8.5 Japan Market Forecast
8.6 Asia Other Market Forecast
9 Key Participants Company Information
9.1 Xerox Corporation
9.1.1 Company Information
9.1.2 Contact Center Outsourcing Product Introduction
9.1.3 Xerox Corporation
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.1.4 Contact Information
9.2 VADS
9.2.1 Company Information
9.2.2 Contact Center Outsourcing Product Introduction
9.2.3 VADS
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.2.4 Contact Information
9.3 Transcosmos
9.3.1 Company Information
9.3.2 Contact Center Outsourcing Product Introduction
9.3.3 Transcosmos
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.3.4 Contact Information
9.4 Teleperformance
9.4.1 Company Information
9.4.2 Contact Center Outsourcing Product Introduction
9.4.3 Teleperformance
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.4.4 Contact Information
9.5 Sitel
9.5.1 Company Information
9.5.2 Contact Center Outsourcing Product Introduction
9.5.3 Sitel
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.5.4 Contact Information
9.6 Invensis
9.6.1 Company Information
9.6.2 Contact Center Outsourcing Product Introduction
9.6.3 Invensis
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.6.4 Contact Information
9.7 Infinit Contact
9.7.1 Company Information
9.7.2 Contact Center Outsourcing Product Introduction
9.7.3 Infinit Contact
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.7.4 Contact Information
9.8 IBM
9.8.1 Company Information
9.8.2 Contact Center Outsourcing Product Introduction
9.8.3 IBM
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.8.4 Contact Information
9.9 HP
9.9.1 Company Information
9.9.2 Contact Center Outsourcing Product Introduction
9.9.3 HP
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.9.4 Contact Information
9.10 HGS
9.10.1 Company Information
9.10.2 Contact Center Outsourcing Product Introduction
9.10.3 HGS
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.10.4 Contact Information
9.11 Five9
9.12 Datamark, Inc
9.13 CGS Inc
9.14 Alorica
10 Conclusion
11 Methodology
1 Product Introduction and Overview
1.1 Product Definition
1.2 Product Specification
1.3 Global Market Overview
1.3.1 Global Contact Center Outsourcing Market Status and Forecast (2017-2028)
1.3.2 Global Contact Center Outsourcing Sales Value CAGR by Region
1.4 Market Drivers, Inhibitors
1.4.1 Market Drivers
1.4.2 Market Inhibitors
1.4.3 COVID-19 Impact Analysis
2 Global Contact Center Outsourcing Supply by Company
2.1 Global Contact Center Outsourcing Sales Value by Company
2.2 Contact Center Outsourcing Sales Area of Main Manufacturers
2.3 Trend of Concentration Rate
3 Global and Regional Contact Center Outsourcing Market Status by Type
3.1 Contact Center Outsourcing Type Introduction
3.1.1 Email Support
3.1.2 Chat Support
3.1.3 Voice Over IP (VoIP)
3.1.4 Website Support
3.1.5 Others
3.2 Global Contact Center Outsourcing Market by Type
3.3 North America: by Type
3.4 Europe: by Type
3.5 China: by Type
3.6 Japan: by Type
3.7 Asia Other: by Type
4 Global and Regional Contact Center Outsourcing Market Status by Application
4.1 Contact Center Outsourcing Segment by Application
4.1.1 BFSI
4.1.2 Retail
4.1.3 Government
4.1.4 IT & Telecommunication
4.1.5 Defense Aerospace & Intelligence
4.1.6 Manufacturing
4.1.7 Others
4.2 Global Contact Center Outsourcing Market by Application
4.3 North America: by Application
4.4 Europe: by Application
4.5 China: by Application
4.6 Japan: by Application
4.7 Asia Other: by Application
5 Global Contact Center Outsourcing Market Status by Region
5.1 Global Contact Center Outsourcing Market by Region
5.2 North America Contact Center Outsourcing Market Status
5.3 Europe Contact Center Outsourcing Market Status
5.4 China Contact Center Outsourcing Market Status
5.5 Japan Contact Center Outsourcing Market Status
5.6 Asia Other Contact Center Outsourcing Market Status
6 Major Downstream Customers Analysis
6.1 Customer One Analysis
6.2 Customer Two Analysis
6.3 Customer Three Analysis
6.4 Customer Four Analysis
7 Global Contact Center Outsourcing Market Forecast by Type and by Application
7.1 Global Contact Center Outsourcing Sales Value Forecast (2023-2028)
7.2 Global Contact Center Outsourcing Forecast by Type
7.3 Global Contact Center Outsourcing Forecast by Application
8 Global Contact Center Outsourcing Market Forecast by Region/Country
8.1 Global Contact Center Outsourcing Market Forecast by Region (2023-2028)
8.2 North America Market Forecast
8.3 Europe Market Forecast
8.4 China Market Forecast
8.5 Japan Market Forecast
8.6 Asia Other Market Forecast
9 Key Participants Company Information
9.1 Xerox Corporation
9.1.1 Company Information
9.1.2 Contact Center Outsourcing Product Introduction
9.1.3 Xerox Corporation
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.1.4 Contact Information
9.2 VADS
9.2.1 Company Information
9.2.2 Contact Center Outsourcing Product Introduction
9.2.3 VADS
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.2.4 Contact Information
9.3 Transcosmos
9.3.1 Company Information
9.3.2 Contact Center Outsourcing Product Introduction
9.3.3 Transcosmos
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.3.4 Contact Information
9.4 Teleperformance
9.4.1 Company Information
9.4.2 Contact Center Outsourcing Product Introduction
9.4.3 Teleperformance
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.4.4 Contact Information
9.5 Sitel
9.5.1 Company Information
9.5.2 Contact Center Outsourcing Product Introduction
9.5.3 Sitel
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.5.4 Contact Information
9.6 Invensis
9.6.1 Company Information
9.6.2 Contact Center Outsourcing Product Introduction
9.6.3 Invensis
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.6.4 Contact Information
9.7 Infinit Contact
9.7.1 Company Information
9.7.2 Contact Center Outsourcing Product Introduction
9.7.3 Infinit Contact
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.7.4 Contact Information
9.8 IBM
9.8.1 Company Information
9.8.2 Contact Center Outsourcing Product Introduction
9.8.3 IBM
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.8.4 Contact Information
9.9 HP
9.9.1 Company Information
9.9.2 Contact Center Outsourcing Product Introduction
9.9.3 HP
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.9.4 Contact Information
9.10 HGS
9.10.1 Company Information
9.10.2 Contact Center Outsourcing Product Introduction
9.10.3 HGS
Contact Center Outsourcing Sales Value, Gross Margin and Global Share (2020-2022)
9.10.4 Contact Information
9.11 Five9
9.12 Datamark, Inc
9.13 CGS Inc
9.14 Alorica
10 Conclusion
11 Methodology
no record found