Global Chatbot Market Size study, by Component (Solutions and Service), Technology (Machine learning and deep learning, Natural language processing and automated speech recognition), Deployment Type (On-premise and Cloud), Usage (Website, contact centers and others), Organization size (Large enterprise and SMEs), Application (Customer support, Personal support and others) and Vertical (Banking, financial & insurance, retail and Ecommerce and others) and Regional Forecasts 2021-2027
- Category: Internet & Telecom
- Published Date: Feb 2021
- Publisher: Bizwit Research
- Pages: 200
Global Chatbot market is valued approximately USD 2.01 billion in 2018 and is anticipated to grow with a growth rate of more than 29.5% over the forecast period 2021-2027. The Chatbots is a computer program that replicate human conversation through voice commands or text chats or both. It is an artificial intelligence feature that can be ingrained and are used through any major messaging application. Advancement in technology along with growth in customer demand for self-service and 24*7 customer assistance at a lower operational cost are the factors driving the growth of market over the forecast years. Whereas, incompetence to recognize customer intent and respond effectively are the factors hampering the growth of market over the forecast years. However, rise in use of Chatbots among major industries and increasing focus on customer engagement through various channels is a lucrative opportunity for the growth of market over the forecast year.
The regional analysis of global Chatbot market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America accounts for the largest share in the global chatbot market due to the immense adoption of chatbot in the region. Whereas, Asia pacific is the fastest growing region in the global chatbot market due to the various investment by startups in the chatbots & machine learning and rapid expanding information and communications technology infrastructure in the leading economies such as India and China.
Market player included in this report are:
IBM
Nuance Communications
Google
AWS
Artificial solutions
Chatfuel
Botsify
Yellow Messenger
Conversica
Kevit
The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:
By Component:
Solutions
Services
By Technology:
Machine Learning and Deep Learning
Natural Language Processing
Automated Speech Recognition
By Deployment Type:
On- premises
Cloud
By usage:
Websites
Contact centers
Others
By Organization Size:
Large Enterprise
Small and Medium-sized Enterprise
By Application:
Customer support
Personal assistant
Others
By Vertical:
Banking, Financial and Insurance
Retail and Ecommerce
Healthcare
Others
By Regions:
North America
U.S.
Canada
Europe
UK
Germany
Asia Pacific
China
India
Japan
Latin America
Brazil
Mexico
Rest of the World
Furthermore, years considered for the study are as follows:
Historical year – 2016 to 2020
Base year – 2020
Forecast period – 2021 to 2027
Target Audience of the Global Chatbot Market in Market Study:
Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Venture capitalists
Value-Added Resellers (VARs)
Third-party knowledge providers
Investment bankers
Investors
The regional analysis of global Chatbot market is considered for the key regions such as Asia Pacific, North America, Europe, Latin America and Rest of the World. North America accounts for the largest share in the global chatbot market due to the immense adoption of chatbot in the region. Whereas, Asia pacific is the fastest growing region in the global chatbot market due to the various investment by startups in the chatbots & machine learning and rapid expanding information and communications technology infrastructure in the leading economies such as India and China.
Market player included in this report are:
IBM
Nuance Communications
AWS
Artificial solutions
Chatfuel
Botsify
Yellow Messenger
Conversica
Kevit
The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:
By Component:
Solutions
Services
By Technology:
Machine Learning and Deep Learning
Natural Language Processing
Automated Speech Recognition
By Deployment Type:
On- premises
Cloud
By usage:
Websites
Contact centers
Others
By Organization Size:
Large Enterprise
Small and Medium-sized Enterprise
By Application:
Customer support
Personal assistant
Others
By Vertical:
Banking, Financial and Insurance
Retail and Ecommerce
Healthcare
Others
By Regions:
North America
U.S.
Canada
Europe
UK
Germany
Asia Pacific
China
India
Japan
Latin America
Brazil
Mexico
Rest of the World
Furthermore, years considered for the study are as follows:
Historical year – 2016 to 2020
Base year – 2020
Forecast period – 2021 to 2027
Target Audience of the Global Chatbot Market in Market Study:
Key Consulting Companies & Advisors
Large, medium-sized, and small enterprises
Venture capitalists
Value-Added Resellers (VARs)
Third-party knowledge providers
Investment bankers
Investors
Chapter 1. Executive Summary
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2021-2027 (USD Billion)
1.2.1. Chatbot Market, by Region, 2021-2027 (USD Billion)
1.2.2. Chatbot Market, by Component, 2021-2027 (USD Billion)
1.2.3. Chatbot Market, by Technology, 2021-2027 (USD Billion)
1.2.4. Chatbot Market, by Deployment Type, 2021-2027 (USD Billion)
1.2.5. Chatbot Market, by Usage, 2021-2027 (USD Billion)
1.2.6. Chatbot Market, by Organization Size, 2021-2027 (USD Billion)
1.2.7. Chatbot Market, by Application, 2021-2027 (USD Billion)
1.2.8. Chatbot Market, by Vertical, 2021-2027 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Chatbot Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Chatbot Market Dynamics
3.1. Chatbot Market Impact Analysis (2021-2027)
3.1.1. Market Drivers
3.1.2. Market Challenges
3.1.3. Market Opportunities
Chapter 4. Global Chatbot Market Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Force Model (2021-2027)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
Chapter 5. Global Chatbot Market, by Component
5.1. Market Snapshot
5.2. Global Chatbot Market by Component, Performance - Potential Analysis
5.3. Global Chatbot Market Estimates & Forecasts by Component 2021-2027 (USD Billion)
5.4. Chatbot Market, Sub Segment Analysis
5.4.1. Solutions
5.4.2. Services
Chapter 6. Global Chatbot Market, by Technology
6.1. Market Snapshot
6.2. Global Chatbot Market by Technology, Performance - Potential Analysis
6.3. Global Chatbot Market Estimates & Forecasts by Technology 2021-2027 (USD Billion)
6.4. Chatbot Market, Sub Segment Analysis
6.4.1. Machine Learning and Deep Learning
6.4.2. Natural Language Processing
6.4.3. Automated Speech Recognition
Chapter 7. Global Chatbot Market, by Deployment Model
7.1. Market Snapshot
7.2. Global Chatbot Market by Deployment Model, Performance - Potential Analysis
7.3. Global Chatbot Market Estimates & Forecasts by Deployment Model 2021-2027 (USD Billion)
7.4. Chatbot Market, Sub Segment Analysis
7.4.1. On- premises
7.4.2. Cloud
Chapter 8. Global Chatbot Market, by Usage
8.1. Market Snapshot
8.2. Global Chatbot Market by Usage, Performance - Potential Analysis
8.3. Global Chatbot Market Estimates & Forecasts by Usage 2021-2027 (USD Billion)
8.4. Chatbot Market, Sub Segment Analysis
8.4.1. Websites
8.4.2. Contact centres
8.4.3. Others
Chapter 9. Global Chatbot Market, by Organization Size
9.1. Market Snapshot
9.2. Global Chatbot Market by Organization size, Performance - Potential Analysis
9.3. Global Chatbot Market Estimates & Forecasts by Organization size 2021-2027 (USD Billion)
9.4. Chatbot Market, Sub Segment Analysis
9.4.1. Large Enterprise
9.4.2. Small and Medium-sized Enterprise
Chapter 10. Global Chatbot Market, by Application
10.1. Market Snapshot
10.2. Global Chatbot Market by Application, Performance - Potential Analysis
10.3. Global Chatbot Market Estimates & Forecasts by Application 2021-2027 (USD Billion)
10.4. Chatbot Market, Sub Segment Analysis
10.4.1. Customer support
10.4.2. Personal assistant
10.4.3. Others
Chapter 11. Global Chatbot Market, by Vertical
11.1. Market Snapshot
11.2. Global Chatbot Market by Vertical, Performance - Potential Analysis
11.3. Global Chatbot Market Estimates & Forecasts by Vertical size 2021-2027 (USD Billion)
11.4. Chatbot Market, Sub Segment Analysis
11.4.1. Banking, Financial and Insurance
11.4.2. Retail and Ecommerce
11.4.3. Healthcare
11.4.4. Others
Chapter 12. Global Chatbot Market, Regional Analysis
12.1. Chatbot Market, Regional Market Snapshot
12.2. North America Chatbot Market
12.2.1. U.S. Chatbot Market
12.2.1.1. Component breakdown estimates & forecasts, 2021-2027
12.2.1.2. Technology breakdown estimates & forecasts, 2021-2027
12.2.1.3. Deployment Model breakdown estimates & forecasts, 2021-2027
12.2.1.4. Usage breakdown estimates & forecasts, 2021-2027
12.2.1.5. Organization size breakdown estimates & forecasts, 2021-2027
12.2.1.6. Application breakdown estimates & forecasts, 2021-2027
12.2.1.7. Vertical breakdown estimates & forecasts, 2021-2027
12.2.2. Canada Chatbot Market
12.3. Europe Chatbot Market Snapshot
12.3.1. U.K. Chatbot Market
12.3.2. Germany Chatbot Market
12.3.3. Rest of Europe Chatbot Market
12.4. Asia-Pacific Chatbot Market Snapshot
12.4.1. China Chatbot Market
12.4.2. India Chatbot Market
12.4.3. Japan Chatbot Market
12.4.4. Rest of Asia Pacific Chatbot Market
12.5. Latin America Chatbot Market Snapshot
12.5.1. Brazil Chatbot Market
12.5.2. Mexico Chatbot Market
12.6. Rest of The World Chatbot Market
Chapter 13. Competitive Intelligence
13.1. Top Market Strategies
13.2. Company Profiles
13.2.1. IBM
13.2.1.1. Key Information
13.2.1.2. Overview
13.2.1.3. Financial (Subject to Data Availability)
13.2.1.4. Product Summary
13.2.1.5. Recent Developments
13.2.2. Nuance Communications
13.2.3. Google
13.2.4. AWS
13.2.5. Artificial solutions
13.2.6. Chatfuel
13.2.7. Botsify
13.2.8. Yellow Messenger
13.2.9. Conversica
13.2.10. Kevit
Chapter 14. Research Process
14.1. Research Process
14.1.1. Data Mining
14.1.2. Analysis
14.1.3. Market Estimation
14.1.4. Validation
14.1.5. Publishing
14.2. Research Attributes
14.3. Research Assumption
1.1. Market Snapshot
1.2. Global & Segmental Market Estimates & Forecasts, 2021-2027 (USD Billion)
1.2.1. Chatbot Market, by Region, 2021-2027 (USD Billion)
1.2.2. Chatbot Market, by Component, 2021-2027 (USD Billion)
1.2.3. Chatbot Market, by Technology, 2021-2027 (USD Billion)
1.2.4. Chatbot Market, by Deployment Type, 2021-2027 (USD Billion)
1.2.5. Chatbot Market, by Usage, 2021-2027 (USD Billion)
1.2.6. Chatbot Market, by Organization Size, 2021-2027 (USD Billion)
1.2.7. Chatbot Market, by Application, 2021-2027 (USD Billion)
1.2.8. Chatbot Market, by Vertical, 2021-2027 (USD Billion)
1.3. Key Trends
1.4. Estimation Methodology
1.5. Research Assumption
Chapter 2. Global Chatbot Market Definition and Scope
2.1. Objective of the Study
2.2. Market Definition & Scope
2.2.1. Scope of the Study
2.2.2. Industry Evolution
2.3. Years Considered for the Study
2.4. Currency Conversion Rates
Chapter 3. Global Chatbot Market Dynamics
3.1. Chatbot Market Impact Analysis (2021-2027)
3.1.1. Market Drivers
3.1.2. Market Challenges
3.1.3. Market Opportunities
Chapter 4. Global Chatbot Market Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Force Model (2021-2027)
4.2. PEST Analysis
4.2.1. Political
4.2.2. Economical
4.2.3. Social
4.2.4. Technological
4.3. Investment Adoption Model
4.4. Analyst Recommendation & Conclusion
Chapter 5. Global Chatbot Market, by Component
5.1. Market Snapshot
5.2. Global Chatbot Market by Component, Performance - Potential Analysis
5.3. Global Chatbot Market Estimates & Forecasts by Component 2021-2027 (USD Billion)
5.4. Chatbot Market, Sub Segment Analysis
5.4.1. Solutions
5.4.2. Services
Chapter 6. Global Chatbot Market, by Technology
6.1. Market Snapshot
6.2. Global Chatbot Market by Technology, Performance - Potential Analysis
6.3. Global Chatbot Market Estimates & Forecasts by Technology 2021-2027 (USD Billion)
6.4. Chatbot Market, Sub Segment Analysis
6.4.1. Machine Learning and Deep Learning
6.4.2. Natural Language Processing
6.4.3. Automated Speech Recognition
Chapter 7. Global Chatbot Market, by Deployment Model
7.1. Market Snapshot
7.2. Global Chatbot Market by Deployment Model, Performance - Potential Analysis
7.3. Global Chatbot Market Estimates & Forecasts by Deployment Model 2021-2027 (USD Billion)
7.4. Chatbot Market, Sub Segment Analysis
7.4.1. On- premises
7.4.2. Cloud
Chapter 8. Global Chatbot Market, by Usage
8.1. Market Snapshot
8.2. Global Chatbot Market by Usage, Performance - Potential Analysis
8.3. Global Chatbot Market Estimates & Forecasts by Usage 2021-2027 (USD Billion)
8.4. Chatbot Market, Sub Segment Analysis
8.4.1. Websites
8.4.2. Contact centres
8.4.3. Others
Chapter 9. Global Chatbot Market, by Organization Size
9.1. Market Snapshot
9.2. Global Chatbot Market by Organization size, Performance - Potential Analysis
9.3. Global Chatbot Market Estimates & Forecasts by Organization size 2021-2027 (USD Billion)
9.4. Chatbot Market, Sub Segment Analysis
9.4.1. Large Enterprise
9.4.2. Small and Medium-sized Enterprise
Chapter 10. Global Chatbot Market, by Application
10.1. Market Snapshot
10.2. Global Chatbot Market by Application, Performance - Potential Analysis
10.3. Global Chatbot Market Estimates & Forecasts by Application 2021-2027 (USD Billion)
10.4. Chatbot Market, Sub Segment Analysis
10.4.1. Customer support
10.4.2. Personal assistant
10.4.3. Others
Chapter 11. Global Chatbot Market, by Vertical
11.1. Market Snapshot
11.2. Global Chatbot Market by Vertical, Performance - Potential Analysis
11.3. Global Chatbot Market Estimates & Forecasts by Vertical size 2021-2027 (USD Billion)
11.4. Chatbot Market, Sub Segment Analysis
11.4.1. Banking, Financial and Insurance
11.4.2. Retail and Ecommerce
11.4.3. Healthcare
11.4.4. Others
Chapter 12. Global Chatbot Market, Regional Analysis
12.1. Chatbot Market, Regional Market Snapshot
12.2. North America Chatbot Market
12.2.1. U.S. Chatbot Market
12.2.1.1. Component breakdown estimates & forecasts, 2021-2027
12.2.1.2. Technology breakdown estimates & forecasts, 2021-2027
12.2.1.3. Deployment Model breakdown estimates & forecasts, 2021-2027
12.2.1.4. Usage breakdown estimates & forecasts, 2021-2027
12.2.1.5. Organization size breakdown estimates & forecasts, 2021-2027
12.2.1.6. Application breakdown estimates & forecasts, 2021-2027
12.2.1.7. Vertical breakdown estimates & forecasts, 2021-2027
12.2.2. Canada Chatbot Market
12.3. Europe Chatbot Market Snapshot
12.3.1. U.K. Chatbot Market
12.3.2. Germany Chatbot Market
12.3.3. Rest of Europe Chatbot Market
12.4. Asia-Pacific Chatbot Market Snapshot
12.4.1. China Chatbot Market
12.4.2. India Chatbot Market
12.4.3. Japan Chatbot Market
12.4.4. Rest of Asia Pacific Chatbot Market
12.5. Latin America Chatbot Market Snapshot
12.5.1. Brazil Chatbot Market
12.5.2. Mexico Chatbot Market
12.6. Rest of The World Chatbot Market
Chapter 13. Competitive Intelligence
13.1. Top Market Strategies
13.2. Company Profiles
13.2.1. IBM
13.2.1.1. Key Information
13.2.1.2. Overview
13.2.1.3. Financial (Subject to Data Availability)
13.2.1.4. Product Summary
13.2.1.5. Recent Developments
13.2.2. Nuance Communications
13.2.3. Google
13.2.4. AWS
13.2.5. Artificial solutions
13.2.6. Chatfuel
13.2.7. Botsify
13.2.8. Yellow Messenger
13.2.9. Conversica
13.2.10. Kevit
Chapter 14. Research Process
14.1. Research Process
14.1.1. Data Mining
14.1.2. Analysis
14.1.3. Market Estimation
14.1.4. Validation
14.1.5. Publishing
14.2. Research Attributes
14.3. Research Assumption
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